Returns & Exchanges
Le Silla offers a sophisticated and seamless return process, allowing you to request a return or exchange within 14 days of receiving your order to ensure your complete satisfaction with our luxury footwear.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items in their original Le Silla packaging, ensuring all protective films and dust bags are included to maintain the product's integrity.
Label and Ship
Affix the prepaid shipping label provided in your original shipment to the outside of the box and schedule a pickup or drop it off at an authorized courier location.
Quality Inspection and Refund
Once our artisans verify the condition of the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing